Frequently Asked Questions

PC97.com is a content discovery platform that aggregates and organizes the best channels, videos, and articles from across the web into intuitive "zones" based on topics. Our platform makes it easier for creators to be discovered and for users to find high-quality content without the noise. We use AI to enhance content discovery and provide personalized recommendations.

Yes, PC97.com offers a free tier that allows users to access basic features and content discovery tools. We also offer premium subscription plans with enhanced features, ad-free browsing, advanced filtering options, and more personalized recommendations. You can explore our pricing page for more details on our subscription plans.

Getting started with PC97 is easy:

1. Create an account or browse as a guest
2. Explore content zones based on your interests (e.g., Tech, Cooking, Fashion)
3. Follow your favorite channels to customize your feed
4. Use our AI chat assistant to find specific content
5. Save videos and articles to your personal library for later viewing

Yes, PC97.com is fully responsive and works on all modern mobile devices through your web browser. We're also developing dedicated mobile apps for iOS and Android that will be available soon, offering enhanced features and a more optimized mobile experience.

We take data security very seriously at PC97. Our platform is built on Supabase, a leading edge backend-as-a-service platform that provides enterprise-grade security features:

• End-to-end encryption for all sensitive data
• Secure authentication protocols with multi-factor authentication options
• Regular security audits and penetration testing
• Data is stored in ISO 27001, SOC1, and SOC2 compliant data centers
• Automatic database backups and point-in-time recovery

We follow industry best practices for data security and constantly monitor for potential vulnerabilities.

We collect the minimum information necessary to provide our service:

• Account information (email, name, profile picture)
• Content preferences and viewing history (to provide personalized recommendations)
• Interaction data (likes, saves, and comments)
• Device information for security and optimization purposes

We do not sell your personal data to third parties. For complete details about our data collection practices, please review our Privacy Policy.

Yes, you have complete control over your data. You can delete your account at any time through your account settings. When you delete your account, we also delete your personal data from our active databases. Some information may be retained in backups for a limited time for legal and security purposes, but it will be automatically purged according to our data retention policies. If you have specific data deletion requests, please contact our support team at privacy@pc97.com.

Privacy is a core value at PC97. We've implemented several measures to protect your privacy:

• Granular privacy controls that let you decide what information is shared
• Privacy-first design principles in all our features
• No tracking of your activity across other websites
• Option to use pseudonyms instead of real names
• Regular privacy impact assessments
• Compliance with global privacy regulations including GDPR and CCPA

We're committed to earning and maintaining your trust through transparent privacy practices.

Our AI assistant uses advanced natural language processing to help you discover content that matches your interests. You can chat with the assistant to get recommendations, ask questions about specific topics, or get help navigating the platform. The AI learns from your interactions to provide more personalized suggestions over time. It can understand complex queries and context, allowing for a conversational experience. For example, you can ask "Show me cooking channels with Mediterranean recipes" or "What are the latest tech review videos about foldable phones?"

We use a combination of algorithmic discovery and human curation to identify high-quality content creators. Our system evaluates factors like content quality, audience engagement, consistency, and topical relevance. We prioritize creators who provide authentic, informative, and engaging content in their respective niches. Creators can also apply to be featured on PC97 through our creator partnership program. We regularly review our creator roster to ensure the content meets our quality standards and community guidelines.

Yes, PC97 offers a "Save for Later" feature that allows you to bookmark any content you want to revisit. Simply click the bookmark icon on any video, article, or channel to save it to your personal library. You can organize your saved content into custom collections (e.g., "Cooking Ideas," "Tech Reviews") for easier management. Your saved content is synced across all your devices, so you can save something on your computer and watch it later on your phone or tablet.

PC97 differentiates itself in several key ways:

• Cross-platform discovery: We aggregate content from multiple platforms rather than being limited to a single source
• Quality over quantity: Our curation focuses on surfacing the best content, not just the most popular
• AI-powered personalization: Our advanced AI understands your preferences at a deeper level
• Topic-based organization: Our "zone" system makes finding content by interest intuitive
• Conversation-based discovery: Our AI assistant provides a natural way to discover content
• Creator-friendly ecosystem: We empower creators with tools and analytics to grow their audience

We offer several subscription tiers:

• Free Plan: Access to basic features including content browsing, limited AI assistant usage, and basic recommendations. No credit card required.
• Plus Plan ($4.99/month): Ad-free experience, unlimited AI assistant usage, advanced recommendations, and content downloads.
• Pro Plan ($9.99/month): All Plus features, plus early access to new features, priority support, and advanced content analytics.
• Family Plan ($14.99/month): Pro features for up to 5 family members with separate profiles.

All paid plans offer a 7-day free trial. We also offer annual subscriptions at a 20% discount.

You can cancel your subscription at any time by going to your Account Settings and selecting the "Subscription" tab. Click "Cancel Subscription" and follow the prompts. Your subscription will remain active until the end of the current billing period, and you won't be charged again. There are no cancellation fees, and you can continue to use the service until your subscription period ends. If you cancel during your free trial period, your account will immediately revert to the Free Plan.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as PayPal. In select regions, we also support Apple Pay, Google Pay, and regional payment methods. All payments are processed securely through our payment provider, with all sensitive financial information encrypted using industry-standard protocols. We never store your complete credit card information on our servers.

We offer a 100% satisfaction guarantee. If you're not satisfied with your subscription for any reason, you can request a refund within 14 days of your initial purchase or the most recent renewal. For refund requests after this period, we review them on a case-by-case basis. To request a refund, please contact our support team at billing@pc97.com with your account information and reason for the refund request. Most refund requests are processed within 3-5 business days.

PC97.com is compatible with all modern browsers and devices:

• Browsers: Chrome, Firefox, Safari, Edge (latest two major versions)
• Desktop: Windows, macOS, Linux
• Mobile: iOS 13+, Android 9+
• Tablets: iPadOS, Android tablets
• Smart TVs: Recent models with HTML5 support

For the best experience, we recommend using the latest version of Chrome, Firefox, or Safari. Internet Explorer is not supported.

If you're experiencing playback issues, try these steps:

1. Refresh the page or restart the app
2. Check your internet connection (we recommend at least 5 Mbps for SD and 10 Mbps for HD)
3. Clear your browser cache and cookies
4. Disable browser extensions or try another browser
5. Update your browser to the latest version
6. Try a different device if possible

If the issue persists, please contact our support team with details about your device, browser, and the specific content that's not playing correctly.

To reset your password, go to the sign-in page and click "Forgot Password." Enter the email address associated with your account, and we'll send you a link to create a new password. The link is valid for 24 hours. If you don't receive the email within a few minutes, check your spam folder. If you're still having trouble, contact our support team at support@pc97.com.

You can reach our technical support team through several channels:

• Help Center: Browse our comprehensive help articles
• Email: Send a detailed description to support@pc97.com
• Chat: Use the AI chat assistant or request human support during business hours
• Support Form: Submit a support ticket via our help page

Our support team is available Monday through Friday, 9am-6pm ET. Pro and Family plan subscribers receive priority support and expanded hours.