Confronting ASUS Face-to-Face

Video Description

SUPPORT OUR WORK - Grab a GN Case Badge - https://store.gamersnexus.net/products/gn-3d-multi-level-pc-case-magnets-amd-ryzen-intel-gn-logo or a GN CyberSkeleton V2 Shirt https://store.gamersnexus.net/products/limited-edition-foil-cyberskeleton2-cotton-tshirt In this video, we meet with ASUS physically to go over the ASUS RMA and warranty investigation. This follows our ASUS ROG Ally warranty claim series, with each episode linked below. Our objective is to see improvement for the betterment of the community, especially because ASUS is a sales leader and can set the example for its competitors. LEARN ABOUT ASUS' COMMITMENTS & find the ASUS fast-track customer service template to be re-examined for past warranty claims, including for refunds of shipping, parts and labor, and other unfair charges: https://gamersnexus.net/news-features/confronting-asus-face-face (includes the fast-track customer service email address and other commitments) Watch Part 1 (ASUS Scammed Us): https://www.youtube.com/watch?v=7pMrssIrKcY Watch Part 2 (ASUS Says We're Confused): https://www.youtube.com/watch?v=I3DwhTc7Z4o Watch Part 3 (ASUS On Government's Radar): https://www.youtube.com/watch?v=uYdtpU8FKO8 Like our content? Please consider becoming our Patron to support us: http://www.patreon.com/gamersnexus Find our Newegg saga here: https://www.youtube.com/watch?v=2fnXsmXzphI&list=PLsuVSmND84QtAQc1-VjA5gT5v6ugM1gdZ TIMESTAMPS 00:00:00 - Tension with ASUS 00:01:19 - Making Progress 00:03:15 - Why We're Doing This 00:05:43 - Timeline & Recap So Far 00:07:17 - ASUS at Computex 00:09:53 - Discussion 1: Global Director of Marketing 00:14:16 - Discussion 1: Apology from ASUS & First Request 00:16:41 - Discussion 1: Repair Deficiencies 00:18:50 - Escalating to an Executive of Customer Service 00:22:26 - Discussion 2: Head of Customer Service & Sr. Manager of CS 00:27:55 - Discussion 2: Is Statement 1 a Lie? 00:37:30 - D2: Making Progress 00:40:30 - D2: Refunds Promised 00:41:38 - D2: Shipping Refunds 00:43:40 - D2: Waiving Shipping for Repairs 00:45:00 - D2: Extending Repair Part Warranty 00:51:46 - D2: Changing ASUS Advance RMA Restrictions 00:56:15 - D2: KPIs & Employee Guidelines 01:01:36 - D2: Recapping the Improvements 01:07:19 - Conclusion & Results ** Please like, comment, and subscribe for more! ** Links to Amazon and Newegg are typically monetized on our channel (affiliate links) and may return a commission of sales to us from the retailer. This is unrelated to the product manufacturer. Any advertisements or sponsorships are disclosed within the video ("this video is brought to you by") and above the fold in the description. We do not ever produce paid content or "sponsored content" (meaning that the content is our idea and is not funded externally aside from whatever ad placement is in the beginning) and we do not ever charge manufacturers for coverage. Follow us in these locations for more gaming and hardware updates: t: http://www.twitter.com/gamersnexus f: http://www.facebook.com/gamersnexus w: http://www.gamersnexus.net/ Steve Burke: Host, Writing, Editing Mike Gaglione: Camera, Editing Vitalii Makhnovets: Camera, Editing Andrew Coleman: Editing