Salesforce CRM Administration Handbook: A comprehensive guide to administering, configuring, and customizing Salesforce CRM

Master the core concepts of Salesforce administration and gain a holistic understanding of the SF ecosystem that will also help you prepare for the Salesforce certification examKey FeaturesUnderstand Salesforce architecture and security modelIntegrate Flow Builder with other Salesforce components for seamless automationUnderstand how to create and manage approval workflows in SalesforcePurchase of the print or Kindle book includes a free PDF eBookBook DescriptionDo you aspire to be a successful Salesforce administrator or consultant? If yes, then this step-by-step guide is for you. Written by certified Salesforce professionals, the Salesforce CRM Administration Handbook will take you through the intricacies of Salesforce, covering objects, records, automation, and much more while also prepping you for the Salesforce certification exam.Starting with an overview of the capabilities and limitations of Salesforce, you’ll progress toward a holistic understanding of system architecture with real-world examples, including workarounds that enable the successful completion of projects. As you delve deeper, you’ll learn about the fundamental concepts of a CRM system, its purpose, and the pivotal role of an administrator in the Salesforce lifecycle. You’ll also explore the basic structures of the entire Salesforce system and navigate confidently through the intricacies of security, automation, and reporting in the Sales/Service Cloud.By the end of this book, you’ll have the confidence you need to navigate Salesforce’s backend seamlessly, implement configuration changes effortlessly, and communicate fluently in Salesforce terminology.What you will learnDiscover strategies to stay up-to-date with Salesforce releasesIntegrate Salesforce products seamlessly to meet diverse business needsExplore Sales and Service Cloud and its transformative impact on sales and customer support operationsMaster opportunity management for successful deal closures and pipeline forecastingUnderstand Salesforce Orgs, managing users, settings, and customizationExplore data import and export methods and data mappingDiscover best practices, mock tests, and valuable tips and tricks to prepare for Salesforce certificationWho this book is forThis book is for aspiring Salesforce administrators and consultants looking to build a solid foundation in Salesforce products, system setup, and customization as well as advance their careers within the Salesforce ecosystem. It’s also a great resource for those preparing to take the Salesforce ADM 201 certification exam, as it serves as an excellent supplement to the existing learning materials.Table of ContentsIntroduction and Getting Started with Salesforce Salesforce ArchitectureData ManagementLightning Experience Objects in Salesforce ObjectsUser Management and SecurityAutomation ToolsReports and DashboardsAppExchange and Custom ApplicationsService CloudSales CloudSalesforce Administrator Exam PreparationContinuing Education and Career Development Read more