Airbnb's Brian Chesky: Do things that don’t scale

Video Description

"If you want your company to truly scale, you first have to do things that don't scale. Handcraft the core experience. Serve your customers one by one, until you know exactly what they want. That's what Brian Chesky did in the early days as co-founder and CEO of Airbnb. He shares their route to crafting what he calls an ""11-star experience.” Follow the Masters of Scale podcast: https://listen.mastersofscale.com/follow Subscribe to the Masters of Scale Newsletter: https://hubs.la/Q01RPQH-0 #tech #entrepreneur #entrepreneurship #businesslessons #business #businessleadership #business #founder #founders #founderstories #founderstory #mastersofscale #reidhoffman #startup #startups #startupstories #buildingabrand #brand #brandbuilding #businessowner #businessgrowth #businesssuccess On Masters of Scale, iconic business leaders share lessons and strategies that have helped them grow the world's most fascinating companies. Founders, CEOs, and dynamic innovators (from companies like Uber, Airbnb, Apple, and Disney) join candid conversations about their triumphs and challenges with a set of luminary hosts, including founding host Reid Hoffman — LinkedIn co-founder and Greylock partner. From navigating early prototypes to expanding brands globally, Masters of Scale provides priceless insights to help anyone grow their dream enterprise.