ESCCE 09.16.25 - How Blend is Shaping a Smarter, Customer Centric Digital Experience

Video Description

Presenters: John Whipple (Software Engineering Manager, Blend) Vince Edwards (TAM, AWS) Event: AWS Enterprise Support Customer Community Event - Irvine - September 16, 2025 - http://go.aws/3L88zt0 Theme: Security and Resiliency In today's digital banking environment, Blend has successfully transformed lending processes by leveraging AWS's comprehensive cloud infrastructure and enterprise support framework. Through the implementation of Amazon EKS and Amazon RDS, combined with strategic AWS Enterprise Support, Blend achieved a remarkable reduction in home equity loan processing times from 35 to 10 days, representing a 71% reduction in loan closing times. The solution architecture incorporates automated deployment pipelines and managed database services while maintaining a 15-minute SLA for critical workloads. Strategic engagement with AWS included Well-Architected reviews and cost optimization initiatives that identified over $14,000 in savings within just two weeks. The implementation resulted in 76 critical support cases being resolved within SLA, the identification of four new GenAI initiatives, and enhanced infrastructure resilience and security through the Well-Architected framework. Additionally, the account team hosted a successful Culture of Innovation workshop with nine key leaders. This transformation showcases how financial institutions can effectively balance rapid service delivery with meaningful customer relationships through cloud-native architecture. Learn more about AWS events: https://go.aws/events Subscribe: More AWS videos: http://bit.ly/2O3zS75 More AWS events videos: http://bit.ly/316g9t4 ABOUT AWS Amazon Web Services (AWS) hosts events, both online and in-person, bringing the cloud computing community together to connect, collaborate, and learn from AWS experts. AWS is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster. #AWSEvents