Finding AI Value: From Promises to Measurable Outcomes

Video Description

Executives are asking the same question in 2025: Where is the value AI was supposed to deliver? Buy tickets to Gartner IT Symposium/Xpo: https://gtnr.it/3T6mmRj In this episode of ThinkCast, Gartner experts Mary Mesaglio and Rita Sallam outline how leaders can define, measure and maximize AI value across the enterprise. From productivity gains that don’t translate directly to financial returns, to high-stakes bets that could rewrite industry rules, they explain why leaders must manage AI investments as a balanced portfolio — spanning return on investment, return on employee and return on the future. You'll learn: • Why productivity leakage hampers measurable value • How to structure AI investments across ROI, ROE and ROF • The differences between Defend, Extend and Upend use cases • Why AI-ready data, governance and business change are critical Watch the full webinar on AI value: https://gtnr.it/48HCv8S Become a client to try out AskGartner: https://gtnr.it/4nWPBTZ Watch more ThinkCast episodes: https://youtube.com/playlist?list=PLk5mazZ3BVLIz4tL5Idhh2b7e9BPQTQM5&si=TU5Et6JV7b4Z5GNk Timestamps: 01:39 The Three Types of AI Value 03:00 Beyond Productivity: The Problem of Value Leakage 04:05 ROI, ROE and ROF: Managing AI Like a Portfolio 07:52 Defend, Extend, Upend 09:20 Measuring Value, Not Just Productivity 12:22 The True Cost of AI 18:41 Data, Change and the Human Factor 22:40 Turning Theory Into Impact Subscribe for more insights from Gartner on tech, AI and the future of business: https://www.youtube.com/user/Gartnervideo/ LEARN MORE ABOUT GARTNER Gartner delivers actionable, objective business and technology insights to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission-critical priorities. Website: https://www.gartner.com/ LinkedIn: https://www.linkedin.com/company/gartner Twitter: https://twitter.com/Gartner_inc Instagram: https://www.instagram.com/gartner_inc/ Podcast: https://www.gartner.com/en/podcasts/thinkcast #thinkcast #gartnerit #aivalue #genai #podcast