HELP DESK Interview Questions & Answers! (How to PASS a Help Desk or Desktop Support job Interview!)

Video Description

HELP DESK Interview Questions & Answers! (How to PASS a Help Desk or Desktop Support job Interview!) https://passmyinterview.com/help-desk-interview/ #HelpDeskInterview #InterviewQuestionsAndAnswers #DesktopInterview In this tutorial, Richard McMunn will teach you how to pass a help desk support or desktop support interview. ************************************************************* DOWNLOAD THE ANSWERS: https://passmyinterview.com/help-desk-interview/ ****************************************************************** HERE'S WHAT IS COVERED DURING THIS TUTORIAL: #1. I will give you a list of Help Desk job interview questions to prepare for. #2. I will give you some important tips for answering each question. #3. I will give you brilliant, unique top-scoring answers to each question! #4. I will tell you where you can download the answers and further resources to help you SUCCEED! 25 HELP DESK & DESKTOP SUPPORT INTERVIEW QUESTIONS AND ANSWERS Q1. Tell me about yourself. 01:34 Q2. Why do you want to work in Help Desk Support? 03:14 Q3. Tell me about a time when you dealt with a difficult situation. 05:13 Q4. What are the most important skills and qualities needed to work in Help Desk Support? 08:44 Q5. How would you define a team? Q6. What are your strengths and weaknesses? 07:18 Q7. Describe the problem-solving process you follow? 10:18 Q8. How do you define excellent customer service? 12:12 Q9. If a caller didn’t understand your solution to their problem, how would you simplify it? 13:05 Q10. It’s almost 5pm and nearly time for you to go home. You receive a call from a customer who has a detailed problem that needs resolving. You anticipate the problem will take 20 minutes to resolve. What would you do? Q11. What do you expect to be doing on a daily basis in this Help Desk Support role? Q12. Why do you want to work for us? Q13. How would you keep calm an angry caller? Q14. A customer calls you to request assistance on a product or service you have no knowledge of. The person who does have the relevant knowledge is not available, and the customer needs an answer urgently. What would you do? Q15. Tell me about a time when you used persuasion techniques to get someone to see your point of view. Q16. Tell me a time when you provided outstanding customer service. Q17. Tell me about a time when your communication skills resulted in a positive outcome. Q18. Tell me about a time when you had to complete a task quickly. Q19. Tell me a time when you managed multiple tasks. Q20. Tell me a time when you went above and beyond for a customer. Q21. Tell me a time when you made a mistake. Q22. Why should we hire you for this Help Desk Support position? Q23. Why did you leave your last job? Q24. Where do you see yourself in 5 years? Q25. That’s the end of your Help Desk Support interview. Do you have questions for the panel? MORE GREAT HELP DESK AND DESKTOP SUPPORT JOB INTERVIEW TRAINING TUTORIALS ON YOUTUBE TO HELP YOU: Technical job interview questions: https://youtu.be/n9baKDP91ko Technical support interview: https://youtu.be/OnRddY5TO_4 IT support interview questions and answers: https://youtu.be/Tw8fLnF4UNM CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM: https://www.linkedin.com/in/richard-mcmunn-coach/ ************************************************************* DOWNLOAD THE ANSWERS: https://passmyinterview.com/help-desk-interview/ ******************************************************************