how to sound confident on the phone | FOR CALL CENTER AGENTS

About

Hi, I'm Sheina. I created this channel to help call center applicants ace their job interview, improve their call handling skills, and survive their call center life. I worked in the call center industry for 4 years (two years as a Customer Service Representative, two years as a Quality Analyst). All tips I'm sharing here are based on experience. For inquiries, email me at [email protected].