Video Description

See how Agentic Service unites human and AI service agents for proactive, personalized customer experiences, boosting CSAT and reducing costs across all channels. Watch the full Agentforce Service keynote from Dreamforce to see how Salesforce is leading the next generation of service transformation with AI service agents. Learn how AI service agents powered by Agentforce Service can deliver connected service on every channel which never sleeps: - Reduce support costs and scale to handle more inquires - Drive increased customer satisfaction, with fast, efficient customer service interactions - Unify service operations across all channels (phone, web, chat, email) - Manage & gain visibility into all service inquiries from both AI and human agents, in real-time, with Command Center for Service. Agentforce Service (formerly Service Cloud) is Salesforce’s revolutionary agentic service and AI service agent platform which unites AI and human support reps and their work on one unified platform. Agentforce Service helps organizations slash their support costs, boost customer loyalty & satisfaction, all while enabling fast scaling at speed. Want to see how Agentforce Service can help? Check out some of the highlights below: 0:18 - Agentforce Keynote Opening 4:04 - Intro to Agentforce Service 7:51 - Command Center for Service - Real-Time Visibility into Human & AI Agents Cross Channels 11:27 - Command Center Demo & Customer Interview - PepsiCo 21:00 - How Can Agentforce Service Help Human Service Representatives - Agentforce Service Console 27:00 - How Can Agentforce Service Improve the Customer Experience - Southwest Airlines Customer Interview 38:19 - Agentforce Service for Admins - Demo Learn more about Agentforce Service: https://www.salesforce.com/service/ What are AI customer service agents? https://www.salesforce.com/service/ai/customer-service-agents/ #Salesforce #Dreamforce #customerservice #customerserviceaiagents Watch Marc Benioff's opening keynote here: https://www.salesforce.com/plus/experience/dreamforce_2025/dreamforce-main-keynote-2025 Watch all of our content from Dreamforce 2025 here: https://www.salesforce.com/plus/experience/dreamforce_2025 Continue your learning journey on Salesforce+: https://www.salesforce.com/plus Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: https://www.salesforce.com Facebook: https://www.facebook.com/salesforce Twitter: https://www.twitter.com/salesforce Instagram: https://www.instagram.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.