What Help Desk Jobs Actually Do (It’s Not What You Think)

TechWithTerrence August 11, 2025
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TechWithTerrence

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Welcome to TechWithTerrence! Explore into the fascinating world of IT with me, Terrence your host! Having worked in an entry-level tech role, I am passionate about learning, exploring and teaching cybersecurity concepts. This channel is dedicated to anyone interested in the broad and dynamic field of Information Technology. Here, you'll find content on a variety of topics including, but not limited to: Cybersecurity, IT Bootcamps, Software Development, Active Directory, Security Analyst Insights, System Administration, Cloud Security and a bunch more. Whether you're a budding IT professional, a seasoned tech enthusiast, or someone looking to switch careers, there’s something here for you. Let’s learn, explore, and grow together in the ever-evolving world of IT! Don't forget to subscribe and hit the bell icon to stay updated with the latest videos. Welcome to the tech community! TechWithTerrence - Your Gateway to IT Mastery.

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