What Really Happens in Crypto Customer Support

Video Description

What really happens inside crypto customer support? In this episode of Trustee Talks, host Danylo talks to Maryna Nesterenko, Head of Customer Support at Trustee Plus, about the real, unfiltered side of working with users in crypto. We discuss: * how users react to market drops and pumps * the most common fears, mistakes, and panic messages in crypto * what customer support in a crypto app really looks like behind the scenes * how regulation (MiCA) affects users and support teams * how AI and automation are used in support today * the most unusual and unexpected user requests * which Trustee Plus features people use the most — and which are underrated * how user feedback actually shapes the product * why customer support is becoming a key competitive advantage in crypto * what the future of crypto and fintech will look like in the next 5–10 years Also, we test Trustee Plus support live on camera. Install Trustee Plus using our referral link: 👉 https://t.ki/trusteetalks 👤 Guest Maryna Nesterenko — Head of Customer Support, Trustee Plus Follow Maryna: * Instagram: https://www.instagram.com/nesterenko_maryna/ * LinkedIn: https://www.linkedin.com/in/maryna-nesterenko-support/ If you want to understand crypto not through hype, but through real user experience — this episode is for you. 00:00 INTRO 01:09 WHO IS MARYNA AT TRUSTEE PLUS? 02:48 WHAT IS TRUSTEE PLUS IN SIMPLE WORDS 04:46 HAPPENED/NEVER HAPPENED IN SUPPORT 07:00 HOW USERS REACT TO MARKET MOVES 08:11 EUROPEAN REGULATION (MiCA) 10:22 HOW SUPPORT WORKS INTERNALLY 13:24 HOW TO JOIN SUPPORT + SALARY QUESTION 15:21 MOST UNUSUAL USER REQUEST 18:09 THE MOST POPULAR FEATURES 22:03 TESTING TRUSTEE PLUS SUPPORT 25:55 WEBSUMMIT 2026 INSIGHTS 28:16 WHY USERS ARE MORE DEMANDING? 29:32 FUTURE OF FINTHECH 33:01 TIPS FOR CRYPTO HOLDERS