A Cheeky Pint with Intercom Cofounder Des Traynor

Video Description

Des Traynor, cofounder of Intercom, sits down for a Cheeky Pint with John Collison to discuss the growth of Fin (Intercom’s AI customer service agent), why selling AI products is hard, advice for product marketers, and cofounder dynamics. Full transcript on Substack: https://cheekypint.substack.com/p/des-traynor-on-reinventing-intercom Subscribe to Cheeky Pint Spotify: https://open.spotify.com/show/2IHbGJJMpiFoz5YrvRfTFw Apple Podcasts: https://podcasts.apple.com/us/podcast/cheeky-pint/id1821055332 Substack: https://cheekypint.substack.com/ Key moments 00:00 Intro 02:58 Reinventing Intercom 06:31 Fin 18:06 1M resolutions a week 24:22 Selling AI 29:34 Product marketing 37:18 Listening to users 44:14 Usage-based billing 45:14 Advice for startups 52:09 AI pricing 01:07:27 Cofounder dynamics 01:11:04 Predictors of company success 01:15:56 How AI-native is Intercom?