The Infinite Game - Simon Sinek
The Welcome Conference
@thewelcomeconferenceAbout
More and more, industry-leading brands are beginning to recognize the power of hospitality. They are beginning to understand the idea that truly caring for their customers has the ability to build brand loyalty, drive sales, and create a sense of pride in the workplace. Our economy is one that is driven by service, which has long been viewed in very basic terms; either you have good service or you don't. However, it's the addition of hospitality that changes that landscape and the potential for what service can really be. In restaurants around the world, dining room professionals have learned the impact of caring for their guests, how it builds their business, and how that knowledge has no borders. The Welcome Conference is the forum for these ideas to be exchanged and where inspiration takes place.
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Video Description
There are only two types of games: finite and infinite. In a finite game, the players are known, the rules are known, and there’s a clear end with a clear winner. In an infinite game, there are both known and unknown players, the rules are changeable, and the objective is to perpetuate the game. Hospitality is an infinite game. The goal is not to beat the competition; it’s to outlast them. The following are Simon’s tips for how to be a leader in an infinite game: 1. Have Just Cause: Find something you’re willing to sacrifice for. Where you work must give you a bigger purpose. 2. Build Trusting Teams: Create an environment where people can perform at their natural best. It’s not about taking charge, but taking care of the people in your charge. 3. Know Your Worthy Rivals: Seek out your “competition” to reveal your own weaknesses. Then you can work on them and become better. 4. Have Existential Flexibility: You must be willing to make a profound strategic shift when you find a better way to advance your cause. 5. Have the Courage to Lead: All of the above is not easy. You must be brave, and that will only happen through the relationships you form with the people around you. Simon Sinek teaches leaders and organizations how to inspire people, and is also the author of multiple bestselling books. Simon Sinek, Optimist & Author 2019 Welcome Conference Alice Tully Hall at Lincoln Center June 3, 2019 #welcomeconference www.welcomeconference.org
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