The Most Frustrating Customer Service Call of All Time

Video Description

George Vaccaro was a Verizon customer who, in early December 2006, had a customer service phone call where Verizon had a legendary "math fail" as it would have been dubbed at that time. This is a viral tale from the early/modern internet age of the oughts. In the calls, the Verizon employees repeatedly fail to acknowledge the distinction between 0.002 dollars and 0.002 cents because they think "0.002 cents" is $0.002; in other words they think $0.002 is 0.002 cents simply because the 002 comes after the decimal point. #maths #mathematics George's Phone Call: https://www.youtube.com/watch?v=MShv_74FNWU George's Blog: https://verizonmath.blogspot.com/ Second Phone Call: https://www.youtube.com/watch?v=Fp6ccIiZp1Y Join Wrath of Math to get exclusive videos, lecture notes, and more: https://www.youtube.com/channel/UCyEKvaxi8mt9FMc62MHcliw/join Check out the coolest math clothes in the world: https://mathshion.com/ More Math Chats: https://www.youtube.com/playlist?list=PLztBpqftvzxXQDmPmSOwXSU9vOHgty1RO Follow Wrath of Math on... ● Instagram: https://www.instagram.com/wrathofmathedu ● TikTok: https://www.tiktok.com/@wrathofmathedu ● X: https://x.com/wrathofmathedu 0:00 Intro 0:42 George's Call with Mike 15:14 George's Call with Andrea 28:18 The Fallout 33:35 Right?