UPS CDTO Bala Subramanian on Digital, Data, & the Network of the Future | Technovation 869

Video Description

The new digital tools available to logistics providers have allowed these companies to reimagine what the network of the future looks like. In this episode of Technovation, host Peter High interviews Bala Subramanian, Executive Vice President and Chief Digital and Technology Officer at UPS, about how they are using these new tools to become a ‘logistics orchestrator’. They discuss UPS's role in global logistics and its digital transformation efforts aimed at enhancing customer and employee experiences, and improving organizational agility. Bala shares insights into his background, including his stint as Chief Digital Officer at AT&T, and delves into UPS's initiatives like creating a digital twin of the network, expanding the use of RFID for package tracking, and developing UPS's DeliveryDefense to protect against fraud. Additionally, Bala and Peter cover the importance of digital and data fluency, the concept of logistics as a service, and the vision for a network of the future that mimics an IP network's flexibility. Bala also reflects on the cultural and leadership aspects key to successful digital transformation and other lessons he has learned across his career. 00:00 Welcome to Technovation with Bala Subramanian from UPS 01:15 The Evolution and Impact of UPS 03:13 Exploring Bala's Role at UPS 04:50 From Logistics Provider to Logistics Orchestrator: UPS's Transformation 07:45 Enhancing Customer Experience at UPS 12:36 Fostering Digital and Data Fluency at UPS 15:08 Imagining the Network of the Future 21:27 Innovative Solutions: UPS DeliveryDefense and Beyond 24:56 Trends Shaping the Future of Logistics 29:54 Bala's Journey and Insights on Leadership An audio-only version of this interview is available as episode 869 of Metis Strategy’s podcast, #Technovation with Peter High. Learn more at http://bit.ly/Technovation-869. Subscribe to Technovation on your podcast platform of choice: https://link.chtbl.com/Technovation To learn more, visit https://www.metisstrategy.com/technovation-podcast/ Connect with us on social LinkedIn: https://www.linkedin.com/company/metis-strategy/ Twitter/X: https://twitter.com/MetisStrategy ---------------- #podcast #ups