IBM’s Nickle LaMoreaux on how AI helped HR put people first
UC Berkeley Haas
@berkeleyhaasAbout
UC Berkeley Haas was not built to teach business as usual. It was built to question it. In a world reshaped by AI, climate change, and global uncertainty, the future belongs to those who move with curiosity and purpose. Those who ask the best questions, think critically, and lead with principles, harnessing technology to build something better. We develop leaders to have exponential impact—through the teams they build, the problems they solve, and the industries they grow. People who turn uncertainty into opportunity and launch ideas that transform business around the globe. From day one, we’ve reimagined what business could be. Inspired by one another. By the brilliance of Berkeley. By the Bay Area’s visionaries, creators, and innovators. We’re moving business forward. Specialties MBA, Executive MBA, Master in Financial Education, PhD, Undergraduate Business
Video Description
IBM Senior Vice President and Chief Human Resources Officer Nickle LaMoreaux is helping to steer the tech giant through the fastest change she’s seen in her two-decade career. In this interview with UC Berkeley Haas professors Jenny Chatman and Sameer Srivastava, she shares how IBM’s bold shift to AI-powered HR helped free up her human team to better support the company’s 275,000 global employees. IBM’s digital AI agent now handles 11 million interactions annually with a 94% resolution rate, and employee satisfaction has soared. LaMoreaux makes the case that this digital transformation has enabled her team to focus on high-value work like leadership coaching and complex problem-solving. She discusses how domain expertise has become more important than ever. 3 main takeaways from Jenny & Sameer’s interview with Nickle LaMoreaux: -HR should lead by example before asking others to change. Leaders create a lot more credibility by transforming their own function first. -Be intentional about AI adoption: What works for another company might not fit your culture or business needs. Focus on solving real problems rather than following trends. -HR is uniquely positioned to guide organizations through AI integration, balancing business goals with employee readiness. It’s critical for HR to make sure employees are prepared while maintaining cultural values. Show Links: How AI agents could transform your business in 2025, LinkedIn article by Nickle LaMoreaux, Jan. 15, 2025: https://www.linkedin.com/pulse/how-ai-agents-could-transform-your-business-2025-nickle-lamoreaux-mytge/ Berkeley Culture Connect Conference: https://haas.berkeley.edu/culture/berkeley-haas-culture-conference/ The full transcript of this episode is available at https://haas.berkeley.edu/culture/culture-kit-podcast/ *The Culture Kit with Jenny & Sameer is a production of Haas School of Business and is produced by University FM.*
No Recommendations Found
No products were found for the selected channel.